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Privacy Policy

Effective date 1 Nov, 2025

Your privacy matters. This Privacy Policy explains how Etrading Software (UK Bond CTP) Ltd (“we”, “our” or “us”), collects, uses, and protects your personal data when you use our website or interact with us. We are committed to protecting your privacy and handling your data in a transparent, secure, and lawful way.

 

Who we are

Etrading Software (UK Bond CTP) Ltd is the data controller under the UK GDPR and the Data Protection Act 2018 for the processing operations covered by this Privacy Policy. We are registered with UK Companies House registration number: 16686242 and headquartered at 1st Floor, Randall House, 6 Dowgate Hill, London, United Kingdom EC4R 2SU

If you have questions about how we process your data, you can contact our Data Protection Officer (DPO) by email ([email protected]).

 

Personal Data We Process

We process the personal data that you provide to us when you complete forms on our website, register for our newsletters and mailings or when you contact us directly in another way. Normally this involves your name, company and contact details. Additionally, we may collect data via cookies to monitor website traffic, user behaviour, and content performance.

 

Purposes and Legal Bases for Processing

We process your personal data for the following purposes.

  • Access to and improvement of the website. We may process your data to enable you to use certain features of the website, to help us improve the website and to detect and address harmful or unlawful use of the website. The legal basis is our and your legitimate interest.
  • Contact. We use data to respond to your question or process your feedback. The legal basis is legitimate interest or consent.
  • Marketing. We may use your contact details to inform you about the development of our services and special offers and promotions. If you no longer wish to receive this information, you can let us know by contacting us or using the unsubscribe option in the relevant newsletter or mailing. The legal basis is legitimate interest (when you are a registered user or customer) or consent.
  • Compliance. We may process your data to comply with specific legal obligations or orders from competent authorities, such as a request for information from the police in a criminal investigation. The legal basis is compliance with a legal obligation.

We do not use your personal data to make automated decisions about you that produce legal consequences or that could significantly affect you in another way.

 

Sharing of Personal Data

In certain circumstances, we may share your personal data with other companies in the Etrading Software group. Where this occurs, those companies may act as independent data controllers and will be responsible for their own processing of your personal data.

For example, if you consent to receive communications about the ETS Connect Premium for Bonds solution, we will share your contact details with Etrading Software Ltd, which will act as an independent data controller for the purpose of sending you information about that service.

The legal basis for this processing is your consent under Article 6(1)(a) UK GDPR. You may withdraw your consent at any time by using the unsubscribe option in any communication you receive, or by contacting either of the relevant data controllers.

Etrading Software Ltd will process your data in line with its own privacy notice. Where appropriate, we will provide you with a link to that privacy notice at the time of collecting your consent.

 

International transfers and safeguards

We generally process your personal data within the United Kingdom (UK). When we share personal data with organisations in countries outside the UK, we take appropriate measures to protect this data. This may include relying on the UK’s International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, as approved by the Information Commissioner’s Office (ICO).

 

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with legal and regulatory obligations. If you unsubscribe or withdraw your consent, your data will be deleted or anonymized within 30 days. Please note that it is always possible to withdraw your consent at any given moment.

 

Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have several rights regarding the processing of your personal data. You have the right to:

  • Request access, rectification, or deletion of your personal data or restriction of the processing of your personal data;
  • Object to a particular processing;
  • Request us to transfer your data to a third party;
  • Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • To ask us not to process your personal information for marketing purposes. We will inform you if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on our forms to collect your personal information. You can also exercise the right at any time by contacting us.

To exercise these rights, contact us at [email protected]

 

Security of Your Data

We implement industry-standard technical and organisational measures to protect your personal data against unauthorized access, loss or any form of unlawful processing, including:

  • end-to-end encryption (in transit and at rest);
  • role-based access control (RBAC) and least-privilege policies;
  • continuous monitoring, logging, and auditing; and
  • incident response procedures and disaster recovery planning.

 

Updating information

We are committed to maintaining the accuracy of your personal information and ensuring that it is complete and up-to-date. If you discover inaccuracies in our records or your information changes, please notify us immediately to make the necessary changes. Failure to notify us of changes to your personal information may negatively impact how we communicate or provide services to you. Where appropriate, we will advise others of any material amendments to your personal information that we may have released to them. If we do not agree to make the amendments you request, you may challenge our decision as described in the “Contacting us” section below.

 

Contacting Us

We can be contacted concerning your rights or any questions you may have in respect of this Privacy Policy or our processing of your personal information at the following addresses:

(a) By email: [email protected]
(b) By post: Etrading Software (UK Bond CTP) Ltd, 1st floor Randall House, 6 Dowgate Hill, London, EC4R 2SU, United Kingdom

 

Cookies and Analytics

Our website may use essential cookies to ensure secure and efficient delivery of services. Where required under the UK Privacy and Electronic Communications Regulations (PECR), we request consent for the use of non-essential cookies, such as those used for analytics or user experience enhancements. Details about the types of cookies used can be found in our separate Cookie Policy.

 

Supervisory Authority Contact

If you have a complaint about the processing of your personal data, please let us know. If we cannot resolve it together, you always have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk
Phone: +44 303 123 1113

 

Changes to this Policy

We may update this policy from time to time. If we make significant changes to this policy, we will use reasonable efforts to notify you of these changes and give you an opportunity to review the changes before they become effective. You can always find the latest version on our website.